How refunds, cancellations, and renewals work
Last updated: August 2, 2026
All Business.live subscriptions are currently sold through Google Play's billing system. This means Google, not ScriptCubes Technologies, is the merchant of record for your purchase and directly processes your payment.
Because of this, refund requests for Google Play purchases are handled under Google Play's own refund policy: - Within 48 hours of a purchase, you can usually request a refund directly from Google Play (Play Store app → Menu → Order history → find the order → Report a problem / Request a refund), often processed automatically - After 48 hours, refunds are at Google's discretion and typically require contacting Google Play support directly
We're happy to help you through this process — contact support@businesslive.co.in and we'll guide you or, where possible, support your refund request with Google.
Cancelling your subscription stops future automatic renewals — it does not immediately end your current billing period. You'll keep full access to your plan's benefits (daily limits, premium templates) until the end of the period you already paid for, and your account will then move to the Free plan.
You can cancel any time from: - Inside the app: Menu → Manage Subscription → Cancel Subscription - Your Google Play account: Play Store app → Payments & subscriptions → Subscriptions
We don't offer prorated refunds for the unused portion of a billing period if you cancel partway through — your access simply continues until the period ends, as described above. This matches how Google Play subscriptions are designed to work.
If a renewal payment fails, your existing plan may continue for a short grace period while Google Play retries the payment. If payment still isn't resolved after the grace period, your account reverts to the Free plan — no charge is made for a renewal that didn't succeed.
If you believe you were charged twice, or charged after correctly cancelling, contact us at support@businesslive.co.in with your Google Play order ID (found in Play Store → Payments & subscriptions → Order history) and we'll investigate promptly.
For any billing question not covered here, email support@businesslive.co.in. We aim to respond within 2 business days.
